Privacy Policy

Our customers’ privacy is of utmost importance to us. We understand the importance of privacy and hence protecting our customer’s privacy is one of our top priorities and we shall take necessary endeavour to prevent the misuse of any information shared by the customer/user while shopping from, or browsing our website i.e., https://www.LoveDepot.com (“website”). For the purpose of this privacy policy, the terms “we”, “our”, “us”, “TTK Healthcare Ltd” refers to the owner of Love Depot and the terms “you”, “your”, “customer”, “viewer” refers to the user of the website.

The Love Depot website policy (hereinafter referred to as “Privacy Policy”) covers how Love Depot or anyone dealing on behalf of Love Depot shall collect, use, disclose, transfer and/or store the customer’s / viewer’s information. Customer /viewer is advised to familiarize themselves with this Privacy Policy.

By accessing or using Love Depot, you expressly give consent to Love Depot to use and/or disclose your/ customers/ viewer’s personal information in accordance with this Privacy Policy. This Privacy Policy shall be deemed to be incorporated into the Love Depot Terms of Use (“Terms of Use”) and shall be read in addition to the Terms of Use. In the event of any inconsistency or ambiguity arising between the Terms of Use and the terms of this Privacy Policy, the provisions of this Privacy Policy to the extent of such inconsistency or ambiguity shall prevail.

Collection and use of information: While registering with, or ordering from Love Depot, you shall be required to furnish some information like name, address, postal code, gender, e-mail address, contact number, payment details Including card details, etc. We may also gather information about your access to our website, the number of times you have visited our website and the services/products accessed/purchased by you at our website. This information is used by us to personalize your shopping experience, process your transactions, deliver your orders, process payment, and make communication regarding your order and/or our products and services. The name, contact number, postal, and e-mail address are used by us for contacting you for the fulfilment of your order, sending you information and promotional codes, and notifying you about any offers, updates, or about our new products or services. The information is also used by Love Depot staff members/fulfilment partners who are involved in the completion of your transaction. Apart from personal information, we may also collect non-personally identifiable information such as, but not limited to, the IP address, the operating system, type of browser, duration of accessing the website, date, and time when the website has been accessed. This information is used by us for diagnostic purposes which may help us to identify fraudulent use, if any, and may help us to try and prevent your device from fraud, as well as for analysing the performance of Love Depot.

Securing information: A variety of security measures are administered by Love Depot to ensure that your information is protected and is not misused or exposed to a third party. Love Depot does not engage in selling, renting, or trading personal information to third parties.

Posting of information in public areas: The information posted by you in public areas such as comment box, or on online forums of Love Depot (“Public Information”). Such Public Information may remain freely available to the access of third parties and Love Depot has no control over it. Love Depot shall not be held responsible for the use of such Public information by any third party.

Cookies: Love Depot uses cookies for improving and customizing the customer’s shopping experience. A cookie is a piece of data that is sent by the website and stored in the user’s web browser. It helps the website to load the user’s previous activity anytime when the website is reloaded. Love Depot uses cookies to keep track of your activity so that it can recall your given information and preferences every time when you load the website thereby making your use of the website faster and convenient. The use of cookies may also store your password for accessing the website so that you can automatically be directed to your account on the website. Cookies do not carry viruses nor install malware on the host computer. However, the use of cookies is optional, and it is upon the discretion of the customer to accept or decline cookies. You may also change their browser setting to decline all or any of the cookies. Accepting the cookie is not essential for accessing Love Depot but declining a cookie may prevent you from accessing some features of the website thereby restricting your use of the site.

User consent: By continuing to use Love Depot and providing us with your information, you consent to our Privacy Policy and permit us to use your information in the manner set in the Love Depot Privacy Policy.

Changes to privacy policy: Love Depot reserves its right to make modification/s in the Privacy Policy without prior notice to the customer. Such modification/s shall be posted on this page and shall come into effect on the date of posting of such modification/s on the Privacy Policy page. Love Depot assures that such modification/s shall not lessen the protection specified to the customer for securing their privacy.

Unless stated otherwise, the Privacy Policy applies to all information and data that has been provided by you or has been collected by us from your access to the website.

No Liability:

a) We shall not be held responsible for any breach of security or for any actions of any third parties that receive the customer’s information.

b) Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage, or misuse of the customer’s information, if such loss, damage, or misuse is attributable to a Force Majeure Event (as defined below) or any other reason which may have occurred not due to our gross negligence.

c) A “Force Majeure Event” shall mean any event that is beyond the reasonable control of us and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts, or industrial action of any kind, riots, insurrection, war, pandemic, epidemic, lockdown, acts of government, computer hacking, civil disturbances, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of us and which we are not able to overcome.

Contact If you have any queries or grievances regarding the Privacy Policy or feedback or suggestion, feel free to contact us at care@lovedepot.com